Returns & Exchange Center

How it Works

Select the items to return or exchange

Get a refund confirmation

Send it back to us

Common Returns Questions

How soon will I get my refund?

Once your items are delivered back to our warehouse, you'll get your refund typically within 5-7 business days

*Due to COVID-19 our warehouse is taking extra safety measures and processing may take up to 10 days

What is an instant refund voucher?

Once your return is initiated, we will issue a temporary voucher equal to the value of your return. This gives you the option to place a new order right away while your return is on it’s way back to us!

What if I don't use my instant refund voucher?

Once we receive your returned item(s), we will transfer the balance of your instant voucher to the original payment method. If you did not use any of the voucher, you will receive a full refund equal to the amount of the return.

How do exchanges work?

When you process an exchange, a new order will be placed automatically in our system and you will receive two separate emails; one regarding the new order and one regarding the return label to print out.

What is your Return Policy?

We give a full refund on items with a Jack Rogers Receipt within 30 days of purchase.  After 30 days, items are not eligible for return.  Final sale products: Products marked with "final sale" and end in $.99 are not eligible for returns or exchanges. Original Shipping charges are not eligible for refund on orders.

What items are returnable?

  • Items purchased in the last 30 days, and unworn.
  • We do not except returns for sale Items that end in $.99, Custom/Monogram Orders and International Orders

Are returns free?

We charge a $5 fee to cover the cost of return shipping, deducted from your refund total. You can see this amount when you get your refund estimate after starting your return above.

Can I exchange my order for a different color/style?

Yes! You can check "find something new" and shop our collections to find another style!

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